Definition: PRINCIPLE 18 - Structure Resiliency in All Areas: People, Processes, and Platforms

There cannot be a single point of failure. Resiliency means deliberately building redundancy, backup capability, and continuity into every critical area of the business—so that if illness, a cyber-attack, a natural disaster, a system outage, or any other disruption occurs, work can keep moving forward and the business continues to operate without major setbacks or delays. This principle applies across three interconnected domains: People — No person should be an irreplaceable single point of failure. Roles, knowledge, and responsibilities must have backups, delegates, and documented coverage plans. Processes — No workflow should depend on a single path, tool, or individual to function. Critical processes must have documented alternatives and tested fallback procedures. Platforms — No system, application, tool, or location should be the only option. Technology infrastructure must include redundancy, backups, secondary access paths and manual workarounds.